Last updated: 15 September 2026
A Grade Electrical (“A Grade Electrical”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, hold, use and disclose personal information, how you can access or correct your information, and how you can make a privacy complaint.
1. What personal information we collect
The personal information we collect depends on how you interact with us and may include:
- your name, telephone number, email address and postal address;
- your employer, role and business contact details;
- property, building-site and project details;
- enquiries, quotations, contracts, variations, service and warranty records, invoices and payment information;
- communications and records of your dealings with us;
- information provided by job applicants, employees and contractors;
- information required for licensing, safety, insurance, legal and regulatory purposes; and
- website information such as your IP address, device and browser details, pages visited, referral source and interactions with our website.
We generally do not collect sensitive information unless it is reasonably necessary for our activities and we have your consent, or the collection is otherwise permitted by law.
2. How we collect personal information
We may collect personal information directly from you when you:
- submit an enquiry through our website;
- contact us by telephone, email or in person;
- request a quotation or engage us to provide electrical services;
- deal with us as a builder, customer, supplier, subcontractor or other business contact; or
- apply for employment or contracting work with us.
We may also receive personal information from builders, property owners, suppliers, subcontractors, referees, publicly available sources and other parties involved in a project, where permitted by law.
3. Why we collect, hold and use personal information
We may collect, hold and use personal information to:
- respond to enquiries and prepare quotations;
- schedule, perform and manage electrical, maintenance and warranty work;
- coordinate access to properties and communicate with builders, customers, suppliers and other trades;
- administer contracts, accounts, invoicing and payments;
- manage suppliers, subcontractors, recruitment, employment and workplace safety;
- meet our legal, licensing, insurance and regulatory obligations;
- protect our people, systems, property and business from misuse, fraud and security threats;
- operate, secure, analyse and improve our website and services; and
- send business updates or marketing communications where permitted by law. You may opt out at any time.
If you do not provide information we reasonably require, we may be unable to respond to your enquiry, provide a quotation, perform requested work or meet our contractual or legal obligations.
4. How we disclose personal information
We may disclose personal information where reasonably necessary to:
- our employees, authorised representatives and subcontractors;
- builders, property owners, suppliers and other trades involved in a project;
- providers of website hosting, email, cloud storage, job management, accounting, payment, analytics, IT support, backup and cybersecurity services;
- banks, insurers, professional advisers and debt-recovery providers;
- government agencies, regulators, emergency services, courts or law-enforcement bodies where required or authorised by law; and
- another party with your consent or at your direction.
We do not sell personal information.
5. Overseas service providers
Some technology and service providers we use may store or process information outside Australia, including in the United States and other countries in which those providers operate. These providers may include website hosting, cloud, email, analytics and security services. Where the Australian Privacy Principles apply, we take reasonable steps in the circumstances to ensure overseas disclosures are handled appropriately.
6. Website analytics, cookies and security
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and protect the site from spam, fraud and malicious activity.
We use services including Google Analytics to obtain information about website visits and interactions. This may include IP address, approximate location, device, browser, referral source and pages viewed. Analytics information helps us understand and improve the website. You can manage cookies through your browser settings and any consent controls displayed on our website. Disabling some cookies may affect website functionality.
Links to third-party websites are provided for convenience. We are not responsible for the privacy practices of those websites.
7. Direct marketing
We may use your contact details to send information about our services where permitted by law. You can opt out at any time by using an unsubscribe facility in the communication or by contacting us. We will not charge you for making an opt-out request.
8. Storage, security and retention
We may hold personal information electronically and in hard-copy records. We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We retain personal information only for as long as it is reasonably required for our business functions or to satisfy legal, contractual, accounting, insurance and regulatory requirements. When information is no longer required, we take reasonable steps to destroy it or de-identify it, subject to applicable record-retention obligations.
No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
9. Accessing and correcting your information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before processing a request.
In some circumstances permitted by law, we may refuse access or correction. If this occurs, we will generally provide written reasons and information about available complaint mechanisms.
10. Privacy complaints
If you believe we have mishandled your personal information, please contact us with details of your concern. We will acknowledge and investigate your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
11. Contact us
Privacy Officer
A Grade Electrical
Brendale QLD 4500
Email: admin@agrade.net.au
Phone: 0400 542 181
12. Changes to this policy
We may update this Privacy Policy when our information-handling practices, services or legal obligations change. The current version will be published on our website and will show its most recent update date.